A Hopsworks Credit is used for processing capabilities per hour and storage (Azure Blob storage or S3 bucket) on a monthly basis. It’s billed per-second usage. In the pricing calculator you can see all supported instance types in AWS and Azure.
What happens after I’ve used up the Free Credits?
You will be notified via email when you are starting to deplete your free Hopsworks Credits. If you do choose to add a payment method or buy more Hopsworks Credits you will be restricted to not being able to create clusters, starting clusters or adding worker nodes. Also any existing instances won’t be updated to the latest version.
How will I be billed?
You will be billed monthly based on per-second usage on your credit card. You can contact us for more billing options, such as billing by invoice or an annual plan.
Do you provide technical support?
For our Enterprise customers, Enterprise support is included - via live chat (Slack), Phone, email and more. For pay-as-you-go customers and Free Credit users we offer community support via community.hopsworks.ai.
Does the price include cloud resources (VMs, networking, storage)?
No. Your cloud provider will bill you separately for the virtual machines, networking, and storage costs.